Returns
If you have any issues with your wind sensor, please contact our Technical Support team in the first instance. They may be able to assist you remotely. If not, they will ask you for the unit’s serial number to determine whether it is eligible for inspection and repair*.
To return a wind sensor for repair, please fill out this Returns Material Authorisation (RMA) Form. We will review your submission and get back to you within 2 working days.
Returned sensors undergo a full diagnostic assessment and, if repairs are needed, a quotation will be issued to you within four weeks. You will then have the option to proceed with the repair or not.
Sensors are typically returned within 8-12 weeks after your approval of the quotation, depending on the complexity of the repair. All sensors are returned with their original factory default settings.
Please be aware that an inspection fee will apply if:
- Sensors are found to have ‘No Fault’;
- Sensors are out of warranty and deemed to be ‘Beyond Economical Repair’;
- You do not wish to proceed with the repair.
Please note that the sensor contains no user-serviceable components. The warranty will become void if the sensor is disassembled, used or installed incorrectly or if the cavity is damaged by the user.
*Due to part obsolescence, sensors prior to FT702 Version 22 cannot be repaired. Also, it is not possible to repair sensors that have been damaged by a lightning strike.
**Sensors should be returned to FT within 12 weeks of us issuing the RMA or the RMA will be cancelled. You may re-apply for the RMA but the calculation of warranty will be from the new date of application.
Recycling
We are happy to recycle and safely dispose of our old FT wind sensors free of charge.
Please contact us to arrange for this service.
