Download our Returns Materials Authorisation (RMA) form. Complete the form and forward it to us for authorisation before you send the sensor to us.

Before returning your sensor, however, you may like to speak to one of our technical experts to see if the problem can be resolved without the need to send it back. Often, we find that technical faults can be rectified by adjusting the user settings in the Acu-Vis software. If you would like to speak to one of our technical experts, please contact us.